Kbase 8510: Top C-ISAM Gateway Questions to Have Answers For
| Autor |
Progress Software Corporation - Progress |
| Acesso |
Público |
| Publicação |
5/10/1998 |
|
SUMMARY:
This solution lists the top questions you should have answers
for when you call Progress Technical Support for problems with
the C-ISAM Gateway.
EXPLANATION:
- What version of Progress is being used?
C-ISAM Gateway is available with Version 6.2K of Progress
and later.
- Has the PROLOAD environment variable been set properly?
PROLOAD is the directory where PROBUILD is installed. By
default, it is the dlcload directory.
- Has the PROCFG environment variable been set properly?
It must point to the PROGRESS.CFG for the C-ISAM Gateway
product.
- Was the PROBUILD successful?
Did you:
- Execute the buildenv script?
It is found in the dlcload/eucapp directory.
- Run PROBUILD and select the C-ISAM product?
The C-ISAM Gateway must be selected with Progress
4GL, Query or Run-Time Product List, or the C-ISAM
Server product, etc.
Have you purchased the product you are trying to
build?
- Generate the link script?
- Run the link script?
Note any error messages.
- Has the PROEXE environment variable been set properly?
PROEXE = the new Progress executable created from a
successful execution of the link script.
- What machine are they running on?
- What version of C-ISAM are you running?
Progress supports C-ISAM 4.0 and C-ISAM 5.0.
- Has the CISHOLDER demo been tried?
If you tried the Progress C-ISAM Gateway demo, was it
successful? If it was not, what are the error messages?
- Have you duplicated the problem against the Progress C-ISAM
Gateway demo database?
If so, what steps did you take?