Kbase 5455: General VMS Questions You Will be Asked
| Autor |
Progress Software Corporation - Progress |
| Acesso |
Público |
| Publicação |
10/16/2008 |
|
Status: Unverified
GOAL:
What information does Technical Support require to resolve VMS issues?
FACT(s) (Environment):
VMS
FIX:
It is important to understand the Progress installation environment. Please read the following information and answer as many questions as possible.
The answers will help Progress Technical Support Engineers determine the source of the issue and gain the necessary information to resolve it.
- What are you trying to do?
- Are there any error messages?
- Is this a new installation or an upgrade?
- What versions are involved?
- of VMS
- of Progress
- What type of Progress are you using/installing?
- 4GL/RDBMS
- Query/Results
- Runtime
- Are you using DECnet?
- Are the Progress executables installed with privileges?
- Are protections on the directories and files pertaining to the
database set with write access?
- Has the set command been issued on DLC:PROGRESS.CLD to load the
definitions into memory?
- Are all of the logicals set properly?