Kbase 13454: Questions to ask when Trouble Shooting Code Page Problems
| Autor |
Progress Software Corporation - Progress |
| Acesso |
Público |
| Publicação |
10/05/1998 |
|
Questions to ask when Trouble Shooting Code Page Problems
Top 10 Questions for Code Pages
-------------------------------
1. Have the user go into the editor and run the following
program:
DISPLAY SESSION:CHARSET
SESSION:STREAM
WITH FRAME a.
FOR EACH _Db:
DISPLAY _Db._Db-xl-name
_Db._Db-type
_Db._Db-name
_Db._Db-coll-name
WITH FRAME b.
END.
The results of this program are necessary before further
investigation of the bug can be done.
2. Ask the user the value of the following parameters for
server, each client,and the broker if there is one.
-charset (AKA -cpinternal)
-stream (AKA -cpstream)
-cpterm
-cpcoll
-cpcase
-lng
3. Ask the user what code page they are using on their
client terminal. For DOS, this can be done by executing
the "chcp" command.
4. What is the user's TERM variable set to?
5. What font is the user using in his GUI environment ?
6. Were any warning messages received at startup?
7. Has the user modified the convmap.dat file ? If so, when
he compiled it what were the messages he received?
8. What promsgs file is he using ?
9. Was the code in question using any of the following:
INPUT FROM
OUTPUT TO
INTPUT-OUTPUT THROUGH
ASC
CHR
LC
CAPS
CODEPAGE-CONVERT
10. Has the user run the following command on his database ?
proutil dbname -C convchar convert codepage-name
Progress Software Technical Support Note # 13454