Kbase 21948: ProControl Error: 'Error 3 Communicating with ProService'
| Autor |
Progress Software Corporation - Progress |
| Acesso |
Público |
| Publicação |
4/5/2002 |
|
SUMMARY:
When attempting to start ProControl after an install or a re-install of Progress, you could encounter the following error in the ProControl screen:
Error 3 Communicating with ProService
EXPLANATION:
The Windows NT and Windows 2000 errno.h file indicates this about error 3:
ERROR_PATH_NOT_FOUND
This means that the path to the Progress executable could not be located. Since ProControl is a Win32 service which runs using the Progress "prosrvc.exe" executable, its path is found in the following Windows registry key:
HKEY_LOCAL_MACHINE\System\CurrentConrolSet\Services\ProService9.1x (where "x" is A, B or C).
If this key is missing, or its path is incorrect, the error is likely to occur. This is typically the result of a bad installation or an unsuccessful uninstall.
SOLUTION
Manually remove this registry key, if it exists. Then re-install Progress, making sure you either perform a Complete installation, or choose ProControl as an option in the CUSTOM installation. After a successful re-install of Progress, verify that the registry key noted above is now correct. ProControl should now operate correctly.
References to Written Documentation:
Progress Knowledge Base Solutions:
18343, "Errno.h for NT 4.0 (Numbers -8 to 1121L)"
20040, "ProService, Error 2 Communicating with ProService"