Kbase 20988: ACTIVEX - Error 5894 When Communicating with Word 2000 due to Norton AntiVirus
| Autor |
Progress Software Corporation - Progress |
| Acesso |
Público |
| Publicação |
10/15/2008 |
|
Status: Verified
FACT(s) (Environment):
Windows 32 Intel
SYMPTOM(s):
Microsoft Word 2000
Norton AntiVirus 2000
Using Progress to control Word through ActiveX Automation.
Microsoft Word Hangs
Error occurred while creating/connecting to automation server for: word.application.
The message filter indicated that the application is busy
Error code: 0x8001010a (5894)
CAUSE:
This error occurs on a machine where Norton AntiVirus has been installed. Microsoft Office 2000 supports AntiVirus plug-ins that scans Office documents before they are opened. When the Norton AntiVirus plug-in is enabled on a system with Word 2000, you receive the message above when trying to start Word through Automation.
This is a known Microsoft bug.
FIX:
Remove the Norton AntiVirus plug-in for Microsoft Office 2000 by running the following command:
regsvr32 /U "C:\Program Files\Norton AntiVirus\OfficeAV.dll"