Kbase 20944: How to Log a Call Using TechSupport Direct.
| Autor |
Progress Software Corporation - Progress |
| Acesso |
Público |
| Publicação |
10/16/2008 |
|
Status: Unverified
GOAL:
How to open a call on www.progress.com for the Latin America customers.
FIX:
Follow the following step:
1. go to http://www.progress.com
2. "THE PROGRESS COMPANY
3. "SUPPORT"
4. TechSupport Direct"
5. "Latin America"
6. "Spanish" or "Portuguese"
7. "Accesar TechSupport Direct" or "Accesar o TechSupport Direct"
8. Introduce Login and Password
Subsequently, there are some options:
· Log a call. This option is selected when does not exist previous report about the problem. It is the first contact with Technical Support on a specific problem.
· Update a call. It is to add or update information on an existent and open call.
· Change your profile. If is required to change or update data like phone, fax, e-mail, address.
· Change password. When is required to change the password, this option should be used.
· Knowledge Base. To access the Knowledge Base and see the technical documents about the Progress products.
· Reports. This option is for adding, changing or deleting some reports from the Technical Support Data Base.
· Help. Here is the detail of the above options.
When the report is registered for the first time, it should be selected "Log a call" option and type the serial number of the product is being used. Example, if the problems is with the Data Base, the serial number should be of the Enterprise Database or Workgroup Database product.