Kbase 20197: Notification of Issue Transfer to Actuate Support
| Autor |
Progress Software Corporation - Progress |
| Acesso |
Público |
| Publicação |
08/08/2001 |
|
Solution ID: 20197
GOAL:
This solution applies to North American customers only.
Through contractual arrangement, Actuate Corporation now provides front-line and back-line assistance to all North American Progress Software Corporation customers who have Actuate issues.
The arrangement allows you to work directly with the developer of Actuate products when questions or problems arise.
FIX:
From now on, North American Progress customers with Actuate technical support issues can log the issues directly with Actuate Corporation.
Use the following methods to contact Actuate Technical Support:
Phone : 650-837-2030
Fax : 650-827-1566
Email : support@actuate.com
Web : www.actuate.com
General numbers for Actuate Corporation are:
800-914-2259 (Toll free, within the U.S. only)
650-837-2000 (Inside/outside the U.S.)
All current North American Actuate issues submitted to Progress Technical Support have been transferred to Actuate support for follow-up.