Consultor Eletrônico

SUMMARY
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This solution base lists the top 10 to 12 questions that Progress Technical Support Engineers should ask customers when dealing with WebSpeed issues. This knowledge base can also be sent to customers directly in-order to obtain general WebSpeed information on the issue.

QUESTIONS
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1) What Version of WebSpeed is being run?

2) What components of WebSpeed do you have?
(Review the progress.cfg file)
-Workshop, Transaction Server, Messenger?

3) Where is each WebSpeed component installed?
- All on the same machine or is it distributed?
- What is the OS of where each component is installed?

4) What type of Web Server are you using?
- What version is it?

5) What type of messenger is being run, (CGIIP, WSASP, WSISA, WSNSA)?
- When using CGI messenger, is the executable being used or a
script file?
- If it's (WSNSA) NSAPI, obtain copy of obj.conf file.

6) What error are you seeing and where is the error appearing?
- If the error is seen in the browser get a screenshot.
- Review the following log files.
-For WebSpeed 2.X, log files err.log and sess.log.
-For WebSpeed 3.X, log files WS.broker.log & WS.server.log

7) What is the current status of the WebSpeed Broker and the Agents?

8) Do the agents connect to a database and if so, can the agents
start without a db connection?

9) For WebSpeed 3.X, what is the current status of the NameServer?
- For WebSpeed 3.X, log files NameServer.ns.log

10) What type of browser are you using and which version?
-Is the issue specific to the browser or a browser version?

11) Can the ?WSMAdmin (V3) utility be used to determine if the
messenger can connect to the NameServer, WebSpeed broker, agent?

12) Can you reproduce the error? If so, how is this being done?

13) When did this problem start?

14) What has changed? i.e.,
-have permissions changed on any files
-have permissions changed on any virtual directories
-has any Progress, OS or any other software patches recently
applied?