Kbase P183986: Getting error 293 and 492 when starting WebSpeed Agent
| Autor |
Progress Software Corporation - Progress |
| Acesso |
Público |
| Publicação |
10/03/2011 |
|
Status: Unverified
SYMPTOM(s):
Getting error 293 and 492 when starting WebSpeed Agent
** "<file-name>" was not found. (293)
** \\machinename\<pathname>\procedure.p." was not found. (293)
** Unable to run startup procedure <name>. (492)
** Unable to run startup procedure \\machinename\<pathname>\procedure.p. (492)
AdminServer is being started as a Service.
AdminServer is being started as a Local System Account.
FACT(s) (Environment):
Can start the WebSpeed Agents successfully if the AdminServer is started from command prompt and not as a Service.
When starting the AdminServer from command line it is being ran as a different user than when it is being ran as a Service.
ubroker.properties shows that the WebSpeed Agent has a srvrStartupParam that points to the procedure that cannot be found.
PROPATH environment variable is being set to the default PROPATH, so PROPATH is being set within their application or full path being given.
Windows
OpenEdge 10.x
CAUSE:
Cannot use the Local System Account to access information across a network.
FIX:
1. Either create an Account or Add the account being used to start the AdminServer from command line, to the Administrators group.
2. See solution: P80281, "How To configure Windows 2003 Server to Start a Broker or Service Under a Windows User?" for what rights need to be assigned to this user.
3. Then go into Settings -> Control Panel -> Administrative Tools -> Services and change the AdminServer Service to start as this new user.