Kbase P163694: Error Code: -5011 installing OpenEdge 10.2A03 64 bit Service Pack.
| Autor |
Progress Software Corporation - Progress |
| Acesso |
Público |
| Publicação |
10/06/2010 |
|
Status: Verified
SYMPTOM(s):
Error Code: -5011 installing OpenEdge 10.2A03 64 bit Service Pack.
Error Code: -5011 : 0x80040702 installing OpenEdge 10.2A03 64 bit Service Pack.
Error Code: -5011 : 0x80040702
Error Information:
>SetupDLL\SetupDLL.cpp (524)
pAPP:OpenEdge
PVENDOR:PSC
PGUID:7FCFEB00-D62C-4C64-914C-0EEB225BFC16
$7.1.100.1248
@Windows 2008 Service Pack 1 (2195) IE 6.0.2800.1106
Installation of service pack aborts before asking for a backup.
If AdminServer is running and "yes" is clicked, the AdminServer is stopped and Service Pack install fails at the same point.
oespsetup.log.x shows installer has completed normally.
[Installshield]
Version=12.0.0.58851
[Application]
Name=OpenEdge
Version=10.2A
Company=Progress Software
[CompletedEvents]
Event5=[4-12-2010 17:27:15] Checking for running OpenEdge Admin Server process...
Event1=[4-12-2010 17:28:50] Microsoft v80 Runtime installer started.
Event2=[4-12-2010 17:28:51] Microsoft v80 Runtime (vcredist_x86.exe) installer completed.
Event3=[4-12-2010 17:28:51] Microsoft v80 Runtime installer started.
Event4=[4-12-2010 17:28:52] Microsoft v80 Runtime (vcredist_x64.exe) installer completed.
FACT(s) (Environment):
Installation of 10.2A02 works fine.
OpenEdge 10.2A 64-bit
OpenEdge 10.2A03 64-bit Service Pack
Windows Server 2008 Enterprise
x86_64 (AMD64/EMT64)
CAUSE:
The exact cause is unknown at the time of this writing.
FIX:
Uninstall 10.2A OpenEdge and clean registry of all OpenEdge 10.2A entries if there are any.
Reinstall 10.2A and desired service pack level.