Kbase P154789: Cannot access ESD (Electronic Software Distribution) site via Internet Explorer 7
| Autor |
Progress Software Corporation - Progress |
| Acesso |
Público |
| Publicação |
16/08/2010 |
|
Status: Verified
SYMPTOM(s):
Cannot access ESD (Electronic Software Distribution) site via Internet Explorer 7
The browser appears to be looping.
Not getting to the ESD login screen.
URL associated with the ESD appears to have login credentials even though I have not logged in.
Can duplicate the issue with a new Internet Explorer session.
FACT(s) (Environment):
Using IE (Internet Explorer) 7
Accessing the ESD site via www.progress.com -> Selecting Support -> Locating OpenEdge product and then selecting -> Download a Product
Issue does not occur if accessing the ESD site via www.progress.com -> Selecting Support -? Selecting OpenEdge (actually entering the OpenEdge Support Page -> then selecting Download a Product from the Download Tab.
Cannot duplicate the issue with Firefox browser.
Windows
Products / Versions
Internet Explorer
CAUSE:
Caching issue.
FIX:
Clear your browsers cache. For detailed instructions on how to clear the browser cache, search your browser's Help menu for "clear cache". The following URL: http://kb.iu.edu/data/ahic.html provides instructions for how to clear the cache for IE7, IE8, Firefox 3 and Firefox 3.5.
If you do not wish to clear out your cache at this time, you can use a different browser like Firefox to access the ESD until such time as you are able to clear your browser's cache.