Kbase P135598: EasyAsk server gets Out of Memory exception
| Autor |
Progress Software Corporation - Progress |
| Acesso |
Público |
| Publicação |
30/09/2008 |
|
Status: Unverified
SYMPTOM(s):
EasyAsk server gets Out of Memory exception
EasyAsk dictionary has Reload Indexes after a dictionary is modified checked in DataWorkshop/Properties/Properties/Index/Loading
EasyAsk dictionary has Load ALL product references into memory checked in DataWorkshop/Properties/Properties/Index/Loading
FACT(s) (Environment):
EasyAsk Versions
CAUSE:
EasyAsk is loading all the .tmp files from the dictionary index into memory. If they are large, this can cause an out of memory condition. This is an old technique and no dictionary should have this checkbox checked.
EasyAsk will reload the dictionary if the production dictionary has been modified and saved . If users make any change to the production dictionary it will immediately be loaded on the EasyAsk server. This is not recommended and no dictionary should have this checkbox checked.
FIX:
Uncheck Load ALL product references into memory in DataWorkshop/Properties/Properties/Index/Loading. Uncheck Reload Indexes after a dictionary is modified in DataWorkshop/Properties/Properties/Index/Loading .Save the dictionary and reload the dictionary on the EasyAsk server.