Kbase P129646: How to troubleshoot WebClient installation error -2147185689
| Autor |
Progress Software Corporation - Progress |
| Acesso |
Público |
| Publicação |
8/12/2010 |
|
Status: Unverified
GOAL:
How to troubleshoot WebClient installation error -2147185689.
GOAL:
What to do to solve error -2147185689.
GOAL:
Unable to open the setup. Error code -2147185689
FACT(s) (Environment):
Windows
OpenEdge 10.x
FIX:
During install initialization, the webclient.htm page spawns the setup.exe file. Once started the setup.exe process performs a number of checks before install can proceed.
Among these checks, the setup attempts to access the link http://www.installengine.com/oci_range_check.txt to verify whether a proxy or a web server is HTTP 1.1 compliant.
When the GET http://www.installengine.com/oci_range_check.txt query is sent, the setup process expects a response frame with the following header contents:
Request version:HTTP/1.1
Response Code: 206
Several reasons can explain why, when sending a GET http://www.installengine.com/oci_range_check.txt, the correct return frame cannot be retrieved:
Cause 1: No HTTP frame is returned
There is a middle agent interfering on the exchanges between the client setup process and the remote website. This includes any antivirus, firewall or any web content control solution with unproperly set filtering rules. Filtering rules may be implemented via software on individual computers or at a central point on the network such as the proxy server or internet router.
As a fix, set properly the policies of any antivirus or web content filtering tool that reside on the client
Cause 2: A response frame is returned but its header does not contain the values expected by the setup
The presence of a proxy at a central point on the network can corrupt the HTTP response frame received by installengine.com
It is possible to analyze the content of HTTP frames using a network protocol analyzer tool and then fix the issue configuring the proxy properly.
Cause 3: The JVM version is not compatible with the One-Click Install applet
This fix is only valid for Netscape / Mozilla Firefox users.
The One-Click Install applet may not run with an incompatible Java Virtual Machine. (For instance version 1.3.1 is not compatible with previous versions.)
To fix this, update the Virtual Machine to the latest version, and then restart the browser.
You can get the latest Java plugin from http://java.sun.com/getjava/