Status: Verified
SYMPTOM(s):
Citrix MetaFrame Presentation Server 4.0
Progress sessions crashing intermittently
Stack trace from PROWIN32 reads:
bffndfld
Multiple printer related errors reported in the Windows Application Event Viewer log file
Multiple errors reported in the Windows System Event Viewer log file related to printer redirection
Progress session appears to crash after the printer errors have occurred
Error Set #1 from Application Event Log:
YYYY/MM/DD HH:MM:SS Error 0xC0000452 N/A MetaFrameEvents
Client printer auto-creation failed. The driver could not be installed. Possible reasons for the failure:
The driver is not in the list of drivers on the server.
The driver cannot be located.
The driver has not been mapped.
Client name: (<PrinterName>)
Printer: (<PrinterType> (from <Printer>) in session ##)
Printer driver: (<PrinterType>)
YYYY/MM/DD HH:MM:SS Error 0x000003E8 N/A Application Error
Faulting application prowin32.exe, version 10.1.1.1483, faulting module prow32.dll, version 10.1.1.1483, fault address 0x000010a0.
YYYY/MM/DD HH:MM:SS Information 0x40001001 N/A DrWatson
The application, DLC\bin\prowin32.exe, generated an application error
The error occurred on MM/DD/YYYY @ HH:MM:SS.SSS
The exception generated was c0000005 at address 100010A0 (prow32)
Error Set #2 from Application Event Log:
YYYY/MM/DD HH:MM:SS Error 0xC0000452 N/A MetaFrameEvents
Client printer auto-creation failed. The driver could not be installed. Possible reasons for the failure:
The driver is not in the list of drivers on the server.
The driver cannot be located.
The driver has not been mapped.
Client name: (<PrinterName>)
Printer: (<PrinterType> (from <Printer>) in session ##)
Printer driver: (<PrinterType>)
YYYY/MM/DD HH:MM:SS Warning 0x8000044F N/A MetaFrameEvents
An error occurred while retrieving client printer properties. Default printer properties will be used instead.
Client name: (<PrinterName>)
Printer: (<PrinterType> (from <Printer>) in session ##)
Printer driver: (<PrinterType>)
YYYY/MM/DD HH:MM:SS Error 0x000003E8 N/A Application Error
Faulting application prowin32.exe, version 10.1.1.1483, faulting module prow32.dll, version 10.1.1.1483, fault address 0x000010a0.
YYYY/MM/DD HH:MM:SS Information 0x40001001 N/A DrWatson
The application, DLC\bin\prowin32.exe, generated an application error
The error occurred on MM/DD/YYYY @ HH:MM:SS.SSS
The exception generated was c0000005 at address 100010A0 (prow32)
FACT(s) (Environment):
Progress 9.x
OpenEdge 10.x
Windows 2003
CAUSE:
Issue with printer drivers not supporting printer redirection properly. This causes OS system calls made by the Progress client to fail, which in turn causes the client to crash.
FIX:
Update printer drivers, or use a alternate drivers