Consultor Eletrônico

Status: Verified

SYMPTOM(s):

Error 5804 with -63

Msngr: Failed to connect to the specified WebSpeed named service. <BR>Verify that the service has been started. <BR>Verify the configuration for the service is correct. (5804)


WebSpeed agent log, if running on the same machine, might show the error 1432 with operating system error 10055.

** Could not connect to server for database <DATABASE>, errno <ERRNO>. (1432)

WebSpeed agent log, if running on the same machine, might show the error 6396 with -12

WTA: npp_enable_connections() failed with error number:-12 . (6396)

FACT(s) (Environment):

Heavy load of cgiip.exe running on a single machine.
Windows 2003
OpenEdge 10.1x

CAUSE:

Due to WebSpeed Architecture , the cgiip.exe is executed once for each client request, and for heavy applications, the messenger may be a great consumer of tcp/ip ports and reach the limit of dynamic ports on Windows. The messenger itself will not log any details about the error, but only reports the error -63 (Port Unavailable) to the client. In case this limit is reached in the agent, the error 6396 or 1432 will be logged.

FIX:

The default maximum number of ephemeral TCP ports in Windows is 5000. To increase the maximum number of ephemeral ports, follow these steps:
1. Start Registry Editor.
2. Locate the following subkey in the registry, and then click Parameters: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters
3. On the Edit menu, click New, and then add the following registry entry: Value Name: MaxUserPort
Value Type: DWORD
Value data: 65534
Valid Range: 5000-65534 (decimal)
Default: 0x1388 (5000 decimal)
Description: This parameter controls the maximum port number that is used when a program requests any available user port from the system. Typically , ephemeral (short-lived) ports are allocated between the values of 1024 and 5000 inclusive. 4. Exit Registry Editor, and then restart the computer.