Kbase P129185: Unable to print to a Godex EZ-1100 USB printer with Report Builder
| Autor |
Progress Software Corporation - Progress |
| Acesso |
Público |
| Publicação |
22/02/2008 |
|
Status: Unverified
FACT(s) (Environment):
Progress 9.x
Windows
SYMPTOM(s):
Report Builder
Unable to print to a Godex EZ-1100 USB printer
Report Builder worked with previous Godex printer
Report Builder print dialog is displayed showing that 1 record is printed
Report Builder print dialog waits then disappears with no print job appearing in the printer queue
Reports have been modified to point to the new printer
Other applications can print to the Godex EZ-1100 USB printer without problems
Report Builder can print successfully to other printers on the network
Using drivers supplied with printer
Printer is connected directly to the PC via USB
Printer is not networked
CHANGE:
Upgraded printer model
CAUSE:
Report Builder is unable to properly use the drivers supplied with the Godex printer
FIX:
Download and install alternative drivers for the Godex EZ-1100 USB printer. For example, the printer drivers available from this URL allowed Report Builder to print successfully to the Godex printer:
http://www.nicelabel.com.au/downloads/drivers/godex.php