Kbase P128002: PROSHELL.DLL is causing the GPF within the Windows Explorer
| Autor |
Progress Software Corporation - Progress |
| Acesso |
Público |
| Publicação |
20/03/2008 |
|
Status: Unverified
FACT(s) (Environment):
Windows XP
OpenEdge 10.1B
SYMPTOM(s):
PROSHELL.DLL is causing the GPF within the Windows Explorer
Faulting application explorer.exe, version 6.0.2900.3156, faulting module proshell.dll, version 10.1.2.1216, fault address 0x000016a5.
This has been an issue since the install of 10.1B OE Studio.
Uninstall of Progress 10.1B OE Studio relieved the issue.
The DLC system variable is set for another version
CAUSE:
Faulty installation.
FIX:
The following steps allowed the installation of Progress OE Studio without issue after the uninstall of OE Studio cleared the problem:
1. Remove all Progress system and user variables.
2. Insure all Progress programs and services are shut down.
3. Install Progress 10.1B.
4. Apply the latest service pack