Kbase P123948: How to troubleshoot InstallShield installation problems on Windows?
| Autor |
Progress Software Corporation - Progress |
| Acesso |
Público |
| Publicação |
11/08/2009 |
|
Status: Verified
GOAL:
How to troubleshoot InstallShield installation problems on Windows?
GOAL:
What is the registry key HKEY_CURRENT_USER\ISLogit?
GOAL:
How to troubleshoot InstallShield hanging issue?
GOAL:
Why is InstallShield hanging?
GOAL:
How to Troubleshoot - install shield hangs when performing an installation?
FACT(s) (Environment):
Windows
OpenEdge Category: Administrative
Progress 9.x
OpenEdge 10.x
FIX:
InstallShield on Windows has a debugging option to help identify installation related problems.
By creating a registry key named ISLogit within the HKEY_CURRENT_USER registry hive, InstallShield will create a debugging log file on the current user desktop.
The naming convention of the file is SetupXXX.bin. Where XXX will be some number.
The file is a text file and may be useful to Progress Technical Support or InstallShield Technical Support in diagnosing why InstallShield is unable to complete the installation. This is an InstallShield function which may yield additional information useful to identifying the issue. This is not an OpenEdge utility. There may be times when additional assistance will be required by InstallShield in order to further isolate the issue.
Steps to create the key:
1) Click on the Start button
2) Select Run
3) Type regedit
4) In the left pane of regedit right mouse click on the HKEY_CURRENT_USER entry
5) Select New
6) Select Key
7) Name the key ISLogit
8) Hit the enter key to complete the key creation
9) Attempt the InstallShield installation
The log file will be created on the user desktop.
NOTE: InstallShield at sometime in the past changed this process to create a binary file rather than a text file. The only way the binary file may be decoded is to send it to InstallShield.