Kbase P122621: No response to email sent to emeasupport@progress.com
| Autor |
Progress Software Corporation - Progress |
| Acesso |
Público |
| Publicação |
06/03/2007 |
|
Status: Unverified
SYMPTOM(s):
No response to email sent to emeasupport@progress.com
email Subject contains work request number
email Subject contains serial number
email Subject contains phrase " Technical Support issue"
CAUSE:
The email was sent in HTML format.
Emails sent to emeasupport are parsed by Progress' automatic email parser.
The email parser is set up to filter HTML to prevent certain kinds of spamming.
FIX:
Send email to emeasupport as HTML and text, or text-only.