Kbase P122027: Existing installation is not detected when attempting to add a new product
| Autor |
Progress Software Corporation - Progress |
| Acesso |
Público |
| Publicação |
05/02/2007 |
|
Status: Unverified
FACT(s) (Environment):
Progress 9.1E
OpenEdge 10.1B
Windows
SYMPTOM(s):
Attempting to add a new product to an existing installation of Progress / OpenEdge
Previous installation is not detected
No warning message appears to say that "The Installation has detected that there exists a previous installation of [Progress/OpenEdge] in the following directory" when running setup
Installer goes straight to serial number / control code entry screen
Original, existing installation was done using the Local Administrator account
Current installation is done using different account that has Administrator privileges
CAUSE:
This is a known issue being investigated by Development
FIX:
Option #1
Use the same user account that did the original installation
Option #2
Uninstall the existing installation and reinstall all products at the same time; re-apply any service packs