Consultor Eletrônico

Status: Verified

SYMPTOM(s):

OpenEdge Help Fails to Open When Accessed Over a Network

Action canceled

The page cannot be displayed

Accessing OpenEdge help displays either Action cancelled or the page cannot be displayed

Cannot access OpenEdge help

FACT(s) (Environment):

Windows Intel
OpenEdge 10.x
Accessing OpenEdge from a NetSetup installation, a server or via a network
Windows
OpenEdge 10.x

CHANGE:

Installed Microsoft Update KB 896358

CAUSE:

In response to increasing security problems involving Microsoft HTML Help files (.CHM extension), Microsoft recently introduced Security Update 896358 (see http://support.microsoft.com/kb/896054). The security update prevents CHM files from opening unless those files reside locally on the user's hard drive. After the update is installed, users who access OpenEdge from a server or network location will not be able to open the Help and will receive the messages "Action canceled" or "The page cannot be displayed." This security update affects all CHM files, not just those distributed by Progress.

FIX:

To alleviate this issue, please refer to Microsoft Knowledge Base ID 896054 http://support.microsoft.com/kb/896054. We recommend that you use Method 1: Modify the ItssRestrictions registry entry to enable a specific Web application, which is located under the Consumers and non-enterprise customers section of the article.

1. Click Start, click Run, type regedit, and then click OK.

2. Locate and then click the following subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\ItssRestrictions

Note: If this registry subkey does not exist, create it. To do this, follow these steps:

a. On the Edit menu, point to New, and then click Key.
b. Type ItssRestrictions, and then press Enter.
3. Right-click the ItssRestrictions subkey, point to New, and then click String Value.

4. Type UrlAllowList, and then press Enter.

5. Right-click the UrlAllowList value, and then click Modify.

6. In the Value data box,