Kbase 17434: 8.2 Installation failed while Tailoring Progress on Win32
| Autor |
Progress Software Corporation - Progress |
| Acesso |
Público |
| Publicação |
8/7/2001 |
|
8.2 Installation failed while Tailoring Progress on Win32
DRAFT COPY - Currently under review and edit.
INTRODUCTION:
=============
Recently (subsequent to the release of 8.2B on the Windows Platform)
sporadic instances of failed installations have been noted by clients.
We are currently investigating the issue and would welcome assistance
in the form of information to help identify the problem.
NOTE: This error has only been seen on machines running
the Windows NT 4.0 Operating System.
ERROR TEXT:
===========
Tailoring Progress Files: Setup.exe - Application Error
The instruction at "0x77f64984" referenced memory at "0x00000000".
The memory could not be "written"
The information about the instruction address and referenced memory
address may vary slightly. Also, the statement may either say memory
could not be "written" or could not be "read".
POSSIBLE CAUSE OF ERROR:
========================
At present we are investigating the cause.
PROCEDURES OR UTILITIES:
===============================
If you are receiving this error and wish to assist in finding the
resolution, then the following information will be needed from your
machine.
NOTE: If you have attempted to uninstall or manually delete files
from the hard drive after receiving this error then unless you were
to repeat the installation you will not be able to provide the
relevant information needed in trouble shooting error.
If you have had the above error and have not removed files from your
machine or attempted to uninstall the failed installation then please
provide the following information.
1) An export of your entire Windows or Windows NT registry.
(see below for exact steps to export the registry)
2) A complete directory listing of the failed installation.
(this must include subdirectories also)
example of syntax to get the required directory listing
dir c:\dlc\*.* /S /OD > c:\dirlist.txt
3) The type and speed of your Processor
4) The version of your Operating System and what service packs
you currently have installed.
This example assumes your recent installation of Progress 8.2B was to
the DLC directory on the C: drive. Please modify this example
according to your actual installation.
The output of this listing will be sent to your C: drive into a file
named dirlist.txt
WHAT TO DO WITH THE TWO FILES AND ADDITIONAL INFORMATION
=======================================================
Use PKZip to compress both files (the dirlist.txt and the progreg.reg)
and include the resultant .zip as an attachment or if you do not have
PKZip then please attach both files in an email and send them to
support@bedford.progress.com
For the Subject of the email please list:
Progress Tailoring Error
STEPS TO EXPORT YOUR WINDOWS NT REGISTRY
======================================================
1) Select the START button
2) Select the Run option
3) type regedit then hit the Return key or click OK
4) Select the Registry Menu
5) Select Export Registry File....
6) Make sure the ALL radio button is selected
7) Enter the following info in the File name edit section
example c:\progreg
make sure you do not list an extension to the file name.
The registry Export process will automatically append the .reg
extension to the file name.
This will create a progreg.reg file in the main directory of your C:
drive.
Update: JFA (15/12/97):
This is still an issue when installing 8.2B. Investigation to date is
looking like a system dll is not being registered via the installation
process. Bug logged: 97-12-15-003. Workaround is to install 8.2A
first and then install 8.2B.
Progress Software Technical Support Note # 17434