Kbase P104416: How can a customer log a call using the Web access?
| Autor |
Progress Software Corporation - Progress |
| Acesso |
Público |
| Publicação |
19/05/2005 |
|
Status: Unverified
GOAL:
How can a customer log a call using the Web access?
GOAL:
How to open a Work Request using QuickLog?
GOAL:
How to open a Work Request using TechWeb?
FACT(s) (Environment):
Customer can open a new Work Request using the following link.
http://www.progress.com/support/index.ssp
In the Web page go to Log a Support Issue Online. You have the possibility to Open a Work Request using TechWeb or QuickLog.
TechWeb requires a Login and Password you need previously to request to Technical Support.
QuickLog doesn't need any Login and Password.
Choose between the 2 possible ways to log the Call.
Select your Region and then enter the requested information in way to log your Call.
Technical Support will contact you as soon as possible.
If you have any question please contact Progress Technical Support by telephone.