Kbase P102303: Installing Progress Service Pack fails with category.dll error
| Autor |
Progress Software Corporation - Progress |
| Acesso |
Público |
| Publicação |
12/2/2008 |
|
Status: Verified
SYMPTOM(s):
Installing Progress Service Pack fails with category.dll error
Installing additional product to an existing installation
Installing OpenEdge Service Pack fails with category.dll error
Installation failed because there is a mapped section open : category.dll
The requested operation cannot be performed on a file with a user-mapped section open
FACT(s) (Environment):
Windows
Progress/OpenEdge Product Family
CAUSE:
Another service is using the category.dll file which is needed by Progress during the installation.
FIX:
There are two methods to resolve this:
A. Black Box reboot
1. Stop all Progress processes
2. Shut down Progress AdminService and set the service to 'Manual' startup
3. Reboot the machine
4. Make sure that there are no Progress related processes running
5. Make a backup of %DLC%\ specifically the %DLC%\properties directory
6. Re-install Progress and skip the option to "Backup current installation"
B. White Box find
1. Download filemon from http://www.microsoft.com/technet/sysinternals/default.mspx (Sysinternals is part of Microsoft)
2. Find out from all running processes, which one has is using the category.dll, for example WinMgmt or 'Windows Management Instrumentation' is known to be a likely suspect
3. Stop that service/process
4. Progress installation will now finish