Kbase P101710: Unable to view user activity information in the Fathom console.
| Autor |
Progress Software Corporation - Progress |
| Acesso |
Público |
| Publicação |
5/20/2009 |
|
Status: Verified
SYMPTOM(s):
Unable to view user activity information from the Fathom console.
Title information is all that shows in the Fathom Users screen.
The Filters windows does not present in the Fathom Users screen.
The right hand screen for MyFathom is blank.
This worked in the past.
No changes have been made.
Running http://<hostname>:9090/diagnostics/system.jsp (or appropriate port number for Fathom) shows JVM memory peaked at 64 MB.
FACT(s) (Environment):
Fathom Management
All Supported Operating Systems
CAUSE:
Java maximum heap size defaults to 64 MB maximum if the JVMARGS -xm or -Xmx have not been set. The Fathom console graphs and displays are stored in the JVM heap memory and for larger configurations 64 MB may not be enough and the maximum heap memory setting should be increased.
FIX:
For Progress version 9:
Adjust the maximum heap size for the JVM memory to a larger value.
On UNIX platforms the JVMARGS are set in $DLC/bin/Java_env
1. Locate the section that supports the proper OS.
2. Either add or adjust the maximum heap size so there is an ample amount of memory:
-Xmx<size> is used for Java versions 1.4 and newer,
-mx<size> is used for Java versions before 1.4.
Example:
"AIX") # IBM UNIX we ship No jdk, jre
THREADS_FLAG=native
JVMARGS="-ms64m -mx128m ${JVMARGS}"
3. Restart the Adminserver
On a Windows platform JVMARGS are set in the following registry key:
1. HKEY_LOCAL_MACHINE\SOFTWARE\PSC\PROGRESS\<Progress-version>\JAVA
2. Select JVMARGS in the right hand screen:
3. Either add or adjust the maximum heap size so there is an ample amount of memory:
-Xmx<size> is used for Java versions 1.4 and newer,
-mx<size> is used for Java versions before 1.4.
Example: -mx64m -mx128m
4. Restart the Adminserver
For OpenEdge 10 please refer to Solution P99089, "How to increase or modify java heap size for the Admin Server in OpenEdge ?"
Monitoring during peak time of the Java Memory heap with the OE management diagnostic tool
http://<OE MGMNT host name>:<OE Mgmnt port>/diagnostics/system.jsp
will show if the current value is sufficient.