Kbase P99895: Uninstall of Netsetup fails with Internal error: Unable to load or call external dll Please contact
| Autor |
Progress Software Corporation - Progress |
| Acesso |
Público |
| Publicação |
6/10/2009 |
|
Status: Unverified
FACT(s) (Environment):
Progress 9.x
OpenEdge 10.x
Windows
SYMPTOM(s):
Unable to uninstall netsetup
Unable to uninstall network shared installation
Internal error: Unable to load or call external dll Please contact your vendor
Mapped drive pointing to the Progress installation was unmapped.
CAUSE:
The uninstall utility accesses the drive mapping used in installation process from registry entries and the ini file. The drive mapping that existed during the installation process must also exist during the uninstall to access files from source installation.
FIX:
In order to perform the uninstall of the Netsetup installation the Mapped drive that the installation was performed using must be mapped.
Map the same drive letter and location as the original Netsetup installation was mapped using.