Kbase P97778: What is the Progress policy on product in the Mature Life Cycle Phase
| Autor |
Progress Software Corporation - Progress |
| Acesso |
Público |
| Publicação |
1/6/2009 |
|
Status: Unverified
GOAL:
What is the Progress policy on product in the Mature Life Cycle Phase
FIX:
Mature Phase products do not receive new features and support services are limited. You can continue to deploy existing applications built on Mature Phase products however, Progress strongly recommends that customers use newer versions to build next-generation products. Mature Phase products will NOT be evaluated for certifications on new operating environments.
Due to the advanced age of Mature Phase products, not all support services are available. With the knowledge and skills available, Progress Technical Support will provide commercially reasonable efforts to resolve customer issues and answer customer questions on Mature Phase products covered under Standard or Extended 24/7 Support. However, the knowledge and skills required to resolve issues on Mature Phase products is NOT guaranteed.
Progress strongly recommends that customers migrate to fully-supported Progress products as soon as possible in order to maintain the highest level of support for their applications and systems.