Kbase P87265: What region is a support call opened in if the email address is wrong?
| Autor |
Progress Software Corporation - Progress |
| Acesso |
Público |
| Publicação |
11/10/2004 |
|
Status: Unverified
GOAL:
What region is a support call opened in if the email address is wrong?
GOAL:
What to do when an email is sent to support@emea.progress.com instead of emeasupport@progress.com
FIX:
Forward the call to the correct alias with request that the 'correct' region then be sure to tell that user what the correct email alias is for any future requests.