Kbase 17394: How to contact PreSales Support, Sales Administration or Customer Services?
| Autor |
Progress Software Corporation - Progress |
| Acesso |
Público |
| Publicação |
10/15/2010 |
|
Status: Verified
GOAL:
How to contact Progress PreSales Support in North America (US)?
GOAL:
How to contact Progress Customer Service in North America (US)?
GOAL:
How to contact Progress Sale Administration in North America (US)?
GOAL:
How can I reach my customer service representative in my region?
GOAL:
How to contact a Progress North America customer service representative?
GOAL:
How to transfer a call to PreSales Support or Customer Service?
GOAL:
How to contact Sales Support (formally know as Customer Services)?
GOAL:
How to obtain an Eval license for an OpenEdge Product?
FACT(s) (Environment):
All Supported Operating Systems
Progress/OpenEdge Product Family
FIX:
North America Sales Support (formally known as Customer Services or also Sales Administration) and Presales Support can be reached at 781-280-4833 or 781-280-4900.
Pre-Sales Support can be contacted for the following questions;
a. Product features, migration, or platform availability
b. Determining the correct products and user counts to meet customer needs
c. Product futures
d. Evaluation copies (the team provides backup support for field System Engineers)
Progress Sales Support can be contacted for the following questions:
a. Pricing information
b. Product orders, upgrades or updates
c. Issues concerning product maintenance agreements
d. Questions on current licenses and license history.
Alternative methods of contact through e-mail are as follows:
PreSales Support: presales-corp@progress.com.
Progress Customer Services: customerservices-americas@progress.com.