Kbase P62346: What support is there for retired products?
| Autor |
Progress Software Corporation - Progress |
| Acesso |
Público |
| Publicação |
01/11/2007 |
|
Status: Verified
GOAL:
What support is there for a retired Progress product or version?
FACT(s) (Environment):
All Supported Operating Systems
Progress/OpenEdge Versions
FIX:
When a Progress Product or Version is retired the same level of support is not available as there is for and active or mature product or version.
Products placed in the Retired Phase are not available for sale except for the purchase of additional user counts for existing licenses, which do not require the delivery of media or documentation. You should not continue to develop and deploy applications with Retired Phase products. Retired Phase products will NOT evaluate products for certifications on new operating environments nor will problems found with the product be fixed.
The Progress Software Corporation suggests possible migration paths to similar products for Retired Phase products and platforms.
Since different versions of Progress products have varying system requirements, it is important to consider operating system and hardware requirements when evaluating your migration options. Progress Technical Support will provide commercially reasonable efforts to resolve customer issues and answer customer questions on Retired Phase products licensed under a Limited Basic Support Service maintenance contract. However, the knowledge and skills required to resolve issues on Retired Phase products is NOT guaranteed.
Due to the terms of Limited Basic Support, the Progress Software Corporation strongly recommends that customers migrate to fully supported Progress products as soon as possible in order to maintain the highest level of support for their applications and systems.