Kbase 16230: WebSpeed Support Questions and Techniques (Revised for 3.x)
| Autor |
Progress Software Corporation - Progress |
| Acesso |
Público |
| Publicação |
15/11/2001 |
|
Summary:
This article is to assist Customers and Progress
Technical Support to resolve WebSpeed issues.
EXPLANATION:
Resolving technical issues related to WebSpeed Workshop
and WebSpeed Transaction Server will require answers to some,
if not all, of the questions below.
This list will be updated, if necessary, to accommodate product
enhancements and/or requirements.
1. What WebSpeed license is installed?
WorkShop?
Transaction Server?
Both?
2. Are these on UNIX or NT?
3. Operating System platform & version where each is installed?
4. Progress Database Server: platform and version?
5. What Web Server is being used? Version?
AND OS platform and version it is installed on?
6. What Web Browsers are being used?
Version used AND OS type and version it is installed on.
This can be an issue in Language related issues in particular.
7. Hardware considerationsL:
How much RAM?
What is the CPU speed?
How many CPUs?
How much disk space is free on the system in question?
8. Are there multiple Progress versions installed?
(products, versions, path structures...)
9. Is the Transaction Server installed on the
same machine as the WebServer?
10. Where is the Workshop installed?
A local client machine or the same
server as WS Transaction Server?
11. Settings in ubroker.properties file, specifically
the connection parameters (srvrStartupParam=)
If problem appears to be related to configuration,
request the customer send the uborker.properties file.
12. Can connection to the database be made outside of WebSpeed, i.e.
with a simple Progress client?
13. Is the database local or remote?
14. If database is remote, does a PING HOST work?
Is so, does a TELNET HOST work?
15. What are the results of the following debugging tools:
a. ping
b. telnet
c. ?debug=ON (at end of URL)
For example:
http://localhost/scripts/cgiip.exe/WService=wsbroker1?debug=ON
16. What are the results of running 'wtbman queries'?
17. Are there any errors in the x.broker.log or x.server.log files?
18. What are the results of running with DEBUG option on, if applicable?
References to Written Documentation:
KB 19243: "Top Ten WebSpeed Questions to ask"
KB 16091: "Making '.wsc' files executable under MS IIS"
KB 16113: "Web Servers and Browsers Supported by WebSpeed 1.0"