Kbase P768: Registry settings cause Install Failure With Prolib or Proctrl errors
| Autor |
Progress Software Corporation - Progress |
| Acesso |
Público |
| Publicação |
10/16/2008 |
|
Status: Verified
FACT(s) (Environment):
Windows 32 Intel
Windows NT 32 Intel/Windows 2000
SYMPTOM(s):
Installation fails with error.
AntiVirus is not enabled.
No references from previous releases of Progress are present as environment variables.
Previous versions of Progress uninstalled
There are no Progress services running on the system.
Prolib / Proctrl are not in use.
Error: Prolib.exe already in use
Error: Proctrl.exe already in use
CAUSE:
References to an older release of Progress are still present in the registry.
FIX:
Use regedt32 to access the registry. Look at the following keys:
HKEY_LOCAL_MACHINE/SOFTWARE/PSC
HKEY_LOCAL_MACHINE/SOFTWARE/Progress Software Corporation.
Verify that the entries are consistent with the installed Progress releases.
Also look at HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services/ and see if an AdminService is registered that should not be there.
If any references to versions of Progress no longer on your system are found, remove them.
Please note that modifying the registry can cause serious harm to your configuration. It is a good idea to backup any key before modifying