Kbase P5808: Client disconnected from database after some idle time
| Autor |
Progress Software Corporation - Progress |
| Acesso |
Público |
| Publicação |
25/11/2009 |
|
Status: Verified
SYMPTOM(s):
Client disconnected from database after some idle time
Error 735 and 778 appear in the database log file
** Incomplete write when writing to the server. (735)
Error <read/writing> socket, ret=<n>, errno=<n>. (778)
Error reading socket, ret=10054, errno=2. (778)
FACT(s) (Environment):
Clients connect to database via -H -S and -N
Firewall between database server and clients
All Supported Operating Systems
Progress/OpenEdge Product Family
CAUSE:
Some firewalls have a timeout on inactive connections feature,
For example Checkpoint Firewall-1 has by default a 1 hour timeout for inactivity this timeout value is set thru the TCP_TIMEOUT parameter, and its value is given in seconds
FIX:
Increase the timeout of inactive connections on the Firewall to supply your inactive connections