Status: Verified
GOAL:
InstallShield error codes that may be encountered with Progress 9.1x.
FACT(s) (Environment):
Windows
FACT(s) (Environment):
Progress 9.1x
FIX:
The following is a list of the InstallShield -5000 and -6000 series errors that can potentially be generated by an InstallShield Professional 7.x installation.
-5001
Error Code: -5001
>SetupDLL\SetupDLL.cpp (409)
$7.0.100.1342
@Windows 2000 (2195) IE 5.0.2920.0
http://community.installshield.com/...threadid=107512
Error Code: -5001
>SetupDLL\SetupDLL.cpp (439)
$7.1.100.1248PAK
@Windows 2000 Service Pack 3 (2195)
- VMWare install problem
possible solution (use RAW mode and Joliet CD format):
http://community.installshield.com/...threadid=107512
Error Code: -5001 : 0xffffec6b
SetupDLL\SetupDLL.cpp (409)
$7.0.100.1310@Windows XP Service Pack 1 (2600) IE 6.0.2800.1106
http://community.installshield.com/...;highlight=5001
-5002
Error Code: -5002 : 0x2
Unknown version (probably 7.01 based on the date of the post)
http://community.installshield.com/...;highlight=5002
- unknown uninstall problem
-5003
Error Code: -5003 : 0x20
>Setupdll\setupdll.cpp (1886)
$7.1.100.1248
http://support.installshield.com/kb...ticleid=Q108107
-parent child install problem
- fixed in 7.01 (both parent and child need to be using 7.01 engine)
Error Code - 5003 :0xb7
>Setupdll\setupdll.cpp (998)
$7.0.100.1342
http://community.installshield.com/...;highlight=5003
- OS cabinet DLL corrupted
Error Code: -5003 : 0xb7
>SetupDLL\SetupDLL.cpp (1003)
$7.1.100.1248PAK
@Windows 2000 Service Pack 2 (2195) IE 6.0.2600.0
http://community.installshield.com/...;highlight=5003
http://community.installshield.com/...;highlight=5003
http://community.installshield.com/...threadid=116569
- ikernel engine most likely locked (reboot before running install)
Error Code: -5003 : 0x8004ace4
Error Information:
>SetupDLL\SetupDLL.cpp (938)
$7.1.100.1248PAK
@Windows XP Service Pack 1 (2600) IE 6.0.2800.1106
http://community.installshield.com/...;highlight=5003
- possible cause: network slowness/connectivity issues
Error Code: -5003 : 0x5
Unknown IS version
@Windows 2000 Service Pack 2 (2195) IE 6.0.2600.0
http://community.installshield.com/...;highlight=5003
- Failed installing kernel
- possible solution: disable anti-virus software before installing
-5004
Error Code: -5004 : 0x80029c4a
Setup.dll\setup.cpp (1862)
$7.0.100.1342
@Windows 95 (67109814) BT_OTHER 1.0
http://community.installshield.com/...threadid=114120
- error loading typelib/dll
- usually DCOM error in Win9x (run DCOM95 or DCOM98)
Error Code: -5004: 0x80070005
Windows 2000
$7.1.100.1248PAK
http://community.installshield.com/...threadid=119150
- unknown
Error Code: -5004 : (unknown subcode)
7.00
Windows 2000/XP non-admin
http://community.installshield.com/...threadid=103038
- possibly fixed in 7.01
Error Code: -5004 : 0x7e
>SetupDLL\SetupDLL.cpp (1922)
$7.1.100.1248
@Windows NT 4.0 Service Pack 6 (1381) IE 6.0.2800.1106
http://community.installshield.com/...threadid=117485
- unknown meaning or solution
Error Code: -5004 : 0xc1
Error Information:
>SetupDLL\SetupDLL.cpp(1854)
$7..0.100.1342
@Windows XP Service Pack 1 (2600) IE 6.0.2800.1106
http://community.installshield.com/...threadid=119588
- unknown meaning or solution
-5005
Error Code: -5005 : 0x80070002
Error Information:
>Kernel\KernelMedia.cpp (94)
>SetupDLL\SetupDLL.cpp (1526)
$7.0.100.1342
@Windows 98 A (67766446) IE 6.0.2800.1106
- subcode means: the system cannot find the file specified
- unknown solution
Error Code: -5005 : 0x80072efd
7.01
Windows 2000 with IE 6.01
http://community.installshield.com/...threadid=115011
Error Code: -5005 : 0x8007000d
>Kernel\KernelMedia.cpp (94)
>SetupDLL\SetupDLL.cpp (1526)
$7.0.100.1342
Win XP (2600) IE 6.0.2600.0
http://community.installshield.com/...ight=0x8007000d
http://support.installshield.com/kb...ticleid=q107326
- child setup problem but not always
Error Code: -5005 : 0x8004d554
Unknown IS version
Unknown OS
http://community.installshield.com/...threadid=113303
- check security settings - don't filter ini files
Error Code: -5005 : 0x8000ffff
>Kernel\KernelMedia.cpp (94)
>SetupDLL\SetupDLL.cpp (1594)
$7.1.100.1248
@Windows 2000 service pack 3 (2195) IE 6.0.2800.1106
- Catastrophic failure (NO KNOWN SOLUTION)
http://community.installshield.com/...mp;pagenumber=2
-5006
Error Code: -5006 : 0x80004005
>Kernel\ServiceProvider.cpp (77)
>Kernel\ObjectHolder.cpp (245)
>Kernel\ServiceProvider.cpp (77)
>Kernel\ObjectHolder.cpp (245)
>Kernel\ServiceProvider.cpp (77)
>Kernel\FileGroup.cpp (369)
>Kernel\ServiceProvider.cpp (77)
>Kernel\FileGroup.cpp (369)
>Kernel\ServiceProvider.cpp (77)
>Kernel\FileGro>Setup.DLL\SetupDLL.cpp (1319)
$7.0.100.1342
@Windows 2000 Service Pack 3 (2195) IE 5.0.2920.0
http://community.installshield.com/...threadid=109023
- UNKNOWN SOLUTION
Error Code: -5006 : 0x8000FFFF
>setupDLL\setupDLL.cpp(1254)
>$7.1.100.1248
>@WINDOWS 2000 Service Pack 1 (2195) IE5.0.2920.0
http://community.installshield.com/...threadid=122633
- catastrophic failure
- unknown solution
Error Code: -5006 : 0x80070001
Error Information:
>SetupDLL\SetupDLL.cpp (1281)
$7.1.100.1248
Windows 2000 - unknown IE version
http://community.installshield.com/...threadid=123936
- unknown solution
Error Code: -5006 : 0x80070002
>SetupDLL\SetupDLL.cpp (1281)
$7.1.100.1248PAK
@Windows 2000 Service Pack 3 (2195) IE 5.0.2920.0
http://community.installshield.com/...threadid=107436
http://community.installshield.com/...threadid=118076
- UNKNOWN SOLUTION
Error Code: -5006 : 0x80070003
>Kernel\ServiceProvider.cpp (77)
>Kernel\ObjectHolder.cpp (245)
>Kernel\ServiceProvider.cpp (77)
>Kernel\FileGroup.cpp (369)
> <edited for brevity - STACK OVERFLOW>
>SetupDLL\SetupDLL.cpp (1319)
$7.0.100.1342
@Windows 2000 Service Pack 2 (2195) IE 5.0.2920.0
http://community.installshield.com/...mp;pagenumber=4
http://community.installshield.com/...ight=0x80070003
- invalid personal folder (my documents)
- possibly fixed in hotfix 2
Error Code: -5006 : 0x8007000e
>Kernel\ServiceProvider.cpp (77)
>Kernel\ObjectHolder.cpp (441)
>Kernel\ServiceProvider.cpp (77)
>Kernel\FileG.roup.cpp (398)
>Kernel\ServiceProvider.cpp (77)
> <edited for brevity - STACK OVERFLOW>
>SetupDLL\SetupDLL.cpp (1375)
http://community.installshield.com/...threadid=110167
$7.1.100.1248PAK
@Windows NT 4.0 Service Pack 4 (1381) IE 5.51.4807.2300
- invalid personal folder (my documents)
- possibly fixed in hotfix 2
Error Code: -5006 : 0x80070017
http://community.installshield.com/...threadid=107218
- no other details
- cyclic redundancy check
- UNKNOWN SOLUTION
-5008
Error Code: -5008 (unknown subcode)
SetupDLL\SetupDLL.cpp (1772)
$7.0.100.1342
@Windows XP Service Pack 1 (2600) IE 6.0.2800.1106
http://community.installshield.com/...threadid=106889
- silent install error (UNKNOWN SOLUTION)
-5009
Error Code: -5009 : 0x8000ffff
>Ctor\IScriptWrapper.cpp (27)
>Ctor\ObjectWrapper.cpp (163)
>Ctor\ObjectWrapper.cpp (384)
>Kernel\Component.cpp (875)
>Kernel\CABFile.cpp (263)
>SetupDLL\SetupDLL.cpp (1611)
$7.1.100.1248PAK
@Windows NT 4.0 Service Pack 6 (1381) IE 6.0.2600.0
http://community.installshield.com/...threadid=112558
http://community.installshield.com/...mp;pagenumber=2
- Catastrophic failure
- possibly clean TEMP DIR works
Error Code: -5009 : 0x80040150
>Ctor\ObjectWrapper.cpp (389)
>Kernel\Component.cpp (844)
>Ctor\ObjectWrapper.cpp (34)
>Ctor\DriverWrapper.cpp (31)
>Kernel\Component.cpp (833)
>Kernel\CABFile.cpp (247)
>SetupDLL\SetupDLL.cpp (1543)
$7.0.100.1342
@Windows XP (2600) IE 6.0.2600.0
http://community.installshield.com/...threadid=104763
- possibly registry key issue
Error Code: -5009 : 0x8002801d
kernel\cabfile.cpp (247)
setupdll\setupdll.cpp (1543)
$7.0.100.1342
@Windows XP (2600) IE 6.0.2600.0
http://community.installshield.com/...threadid=104769
http://community.installshield.com/...mp;pagenumber=1
same error as above but in 7.0 SP1:
Error Code: -5009 : 0x8002801d
>Kernel\CABFile.cpp (263)
>SetupDLL\SetupDLL.cpp (1611)
$7.1.100.1248
@Windows 2000 Service Pack 3 (2195) IE 6.0.2800.1106
http://community.installshield.com/...threadid=116161
- possibly due to limited user - can't register engine
Error Code : -5009: 0x800706ba
Error Information:
>Ctor\.ObjectWrapper.cpp(389)
>Kernel\CABFile.cpp(247)
>SetupDLL\SetupDLL.cpp(1543)
$7.0.100.1342
http://community.installshield.com/...threadid=122014
- translates to: The RPC server is unavailable.
- unknown solution
-5011
Error Code: -5011 : 0x8002802b
unknown IS version
unknown OS
- Failed running setup driver
http://community.installshield.com/...threadid=111512
- subcode element not found (sometimes shows without 5011 code)
- UNKNOWN SOLUTION (possible mistake in script)
Error Code: -5011 : 0x80040703
Error Information:
>SetupDLL\SetupDLL.cpp (524)
$7.1.100.1248
@Windows XP Service Pack 1 (2600) IE 6.0.2800.1106
http://community.installshield.com/...threadid=120931
Error Code: -5011 : 0x80040704
>SetupDLL\SetupDLL.cpp (494)
$7.0.100.1342
- custom DLL problem (calling convention - fix your script and do a rebuild all)
Error Code: -5011 : 0x80040706
Error Information:
>SetupDLL\SetupDLL.cpp (524)
$7.1.100.1248
@Windows XP Service Pack 1 (2600) IE 6.0.2800.1106
<a href="http://com.munity.installshield.com/...threadid=120931">http://community.installshield.com/...threadid=120931
Error Code: -5011 : 0x80040707
>SetupDLL\SetupDLL.cpp (524)
$7.1.100.1248
@Windows XP (2600) IE 6.0.2600.0
http://community.installshield.com/...threadid=120931
- see thread for possible solutions
-5012
Error Code: -5012 : 0x8000ffff
>Ctor\ObjectWrapper.cpp(201)
>SetupDLL\SetupDLL.cpp(1268)
$7.0.100.1342
@Windows XP (2600) IE 6.0.2600.0
http://community.installshield.com/...threadid=117364
- catastrophic failure
- possibly caused by invalid or corrupt CD media
-6000 Series errors (one-click install errors)
-6002
http://community.installshield.com/...;highlight=6002
http://community.installshield.com/...threadid=119265
http://community.installshield.com/...threadid=120188
- usually to do with web installs and possibly short file names
-6003
http://support.installshield.com/kb...ticleid=Q108054
- missing data1.hdr file
-6004
http://community.installshield.com/...threadid=120413
http://community.installshield.com/...threadid=114684
- cannot verify signature of setup launcher
- make sure setup.dll is not corrupt,
- make sure setup.boot can be found and server supports more than 8.3 file handling.