Kbase 15700: Technical Support Telephone IVR Hotline Menu
| Autor |
Progress Software Corporation - Progress |
| Acesso |
Público |
| Publicação |
20/01/2000 |
|
Technical Support Telephone IVR Hotline Menu
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INTRODUCTION
Due to the new messages that customers hear when they call the
Progress Technical Support hotline, they sometimes press the wrong
key. This results in their call being incorrectly routed and may
also result in delays in calling the customer back. If the customer
indicates that they did not know what key to press, or if you are
working on a "misdirected" call, feel free to send this knowledge
base entry for the customer's future reference.
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Technical Support Hotline (617-280-4999) Menu
Please have your Progress serial number, or existing call reference
number available.
Press - If ...
1 Your Mission Critical Production database is not operational
You have selected the database down line. This option is reserved
for .... If you have selected this option in error, please press 1
now. All other callers please remain on the line and your call
will be handled by the next available engineer.
If you DO press 1 (because you selected database down by mistake)
you may then hear a message about Everybody is busy servicing
other customers, please stay on the line for the next available
engineer.
If you DO NOT press 1, you will then be offered: If your mission
critical database is on ________ O/S platform:
1 DOS, Windows, Windows 95, Windows NT, NLM or OS2
2 AS400
3 UNIX, VMS or Dataserver
2 You are using an evaluation license
If you have questions about, or problems with:
1 Installation problems
2 All Other
3 For Application Development Support including Results, Report
Builder and Roundtable
For support involving:
1 Results, Report Builder, Translation Manager, Application
Compiler, Help Compiler or Roundtable
2 UIB, 4GL, SQL, ESQL, HLI or other Language related issue
4 For all Installation, Operating System, Database, Application
Deployment, or Dataserver issues
1 DOS, Windows, Windows 95, Windows NT, NLM or OS2 environment
2 UNIX, VMS or DataServer issues
3 AS400 platform
For all other support matters, please remain on the line for the next
available engineer.
Progress Software Technical Support Note # 15700