Kbase P38232: How to contact Tugboat Software for Roundtable Technical Support
| Autor |
Progress Software Corporation - Progress |
| Acesso |
Público |
| Publicação |
11/09/2009 |
|
Status: Verified
GOAL:
How to contact Tugboat Software for Roundtable Technical Support
GOAL:
What is the support policy for Roundtable
GOAL:
What is the support policy for Roundtable Team
GOAL:
What is the support policy for Roundtable TSMS
GOAL:
Who provides support for Roundtable products
FACT(s) (Environment):
Progress 9.x
OpenEdge 10.x
Roundtable
All Supported Operating Systems
FIX:
Tugboat Software has acquired the Roundtable TSMS product. Tugboat will provide First and Second Level support for Roundtable TSMS and TEAM products using the following guidelines:
FIRST LEVEL SUPPORT
Tugboat shall provide each end-user located within USA, Canada and Europe with First Level Support of Licensed Software. First Level Support shall consist of answering end-user questions with regard to the installation, use and features and functionality of the Licensed Software. First Level Support shall also include escalation of end-user questions, problems and issues with regard to the Licensed Software to Tugboat technical support representatives providing Second Level Support (as defined herein). PSC may immediately transfer any call for software support directly to Tugboat.
SECOND LEVEL SUPPORT
Tugboat shall provide Progress Software with Second Level Support of the Licensed Software for escalated issues of customers located within Latin America, Africa and Asia Pacific. Customers from these regions should contact Progress Software Technical Support.
Contact Information for Tugboat Technical Support:
USA, CANADA, and ASIAPAC
Telephone: (949) 266 29 95
e-mail: support@roundtable-tsms.com
EUROPE
Telephone: +45 72 28 70 66
e-mail: support-europe@roundtable-tsms.com
WEBSITE
http://www.roundtable-tsms.com