Kbase P38088: Can not setup Fathom to use the mail server, errors 9689 and 9612.
| Autor |
Progress Software Corporation - Progress |
| Acesso |
Público |
| Publicação |
12/31/2008 |
|
Status: Verified
SYMPTOM(s):
NetworkResourceUnreachable: The network resource is unreachable. (9689)
E-Mail Action Failed! Action: <name of action>, Recipient: <recipient>,
Host: <SMTP Host>, Port: <SMTP port number> (9612)
Ping hostname (fully qualified) succeeds.
The _pphpriv file has the setuid bit enabled.
The _pphpriv file is owned by root.
Fathom_env includes the /usr/sbin path where the ping command resides.
FACT(s) (Environment):
OpenEdge Management
Fathom Management
UNIX
CAUSE:
On some systems the Fathom "Send From" mail address must be a valid known user, account to the mail server, or domain extension otherwise the mail message will not be sent.
FIX:
The default "Send From" address is just "Fathom" and can cause problems with some mail servers. The Default_Mail_Action and all other ACTIONS that send mail messages will have to have the "Send From" address modified.
From the Fathom Management Console session select Library/Default_Mail_Action/edit and enter an acceptable "Send From" address.
Example:
From: Fathom
in message was not valid,
need to change this to:
From: Fathom@mydomain.com