Kbase P36222: Unable to uninstall netsetup in network shared installation
| Autor |
Progress Software Corporation - Progress |
| Acesso |
Público |
| Publicação |
6/9/2009 |
|
Status: Verified
SYMPTOM(s):
Unable to uninstall netsetup in network shared installation
Internal error: Unable to load or call external dll Please contact your vendor
FACT(s) (Environment):
Mapped drive pointing to the Progress installation was unmapped.
Progress 9.x
OpenEdge 10.x
Windows
CHANGE:
Reinstalled product on the Server
CAUSE:
New installation was made using typical instead complete. Typical installation does not install netsetup directory and files.
The uninstall utility accesses the drive mapping used in installation process from registry entries and the ini file. The drive mapping that existed during the installation process must also exist during the uninstall to access files from source installation.
FIX:
Reinstall product on the Server using complete option before try to uninstall netsetup.
Remeber that in order to perform the uninstall of the Netsetup installation the Mapped drive that the installation was performed using must be mapped.
Map the same drive letter and location as the original Netsetup installation was mapped using.