Kbase P3030: Unable to uninstall or reinstall Progress on Windows after a failed install
| Autor |
Progress Software Corporation - Progress |
| Acesso |
Público |
| Publicação |
01/12/2009 |
|
Status: Verified
SYMPTOM(s):
Unable to uninstall or reinstall Progress after a failed install
Some Progress registry keys were created after the failed install
FACT(s) (Environment):
Progress 8.x
Progress 9.x
OpenEdge 10.x
Windows NT 32 Intel/Windows 2000
CAUSE:
During installing Progress, the install process failed for an unknown reason. Registry keys should be removed after failed install or uninstall
FIX:
Clear following registry entries:
1. Remove all registry entries related to the Progress version
1a. If no other version of Progress is installed:
Run REGEDIT from Start -> Run
Delete the following Branches from the Registry:
My Computer\HKEY_CURRENT_USER\Software\PSC
My Computer\HKEY_LOCAL_MACHINE\Software\PSC
1b. If more than one version of Progress is installed and used:
From the following branches, you must check each sub branch and delete each branch related to the version of Progress you wish to remove.
My Computer\HKEY_CURRENT_USER\Software\PSC
My Computer\HKEY_LOCAL_MACHINE\Software\PSC
2. Reboot Windows machine
3. Logon as local administrator and not on the domain.
4. Perform complete install again.