Kbase 15501: Bad Media Request Form Letter
| Autor |
Progress Software Corporation - Progress |
| Acesso |
Público |
| Publicação |
10/05/1998 |
|
Bad Media Request Form Letter
Dear Progress Customer,
Based on the information you have provided, you have encountered some
difficulty loading PROGRESS from the set of media that you have. We
sincerely apologize for any inconvenience we have caused you.
We have made great efforts in our Manufacturing process to improve
the overall quality of our duplicated product. To that end we would
like to request that you return the complete set of media back to the
address listed below.
To enable us to accurately track the media, please complete this form
and return it to us with the media. Thank you for your assistance.
Your name___________________________________________
Your Call Reference Number__________________________
Briefly describe the problem you encountered:_________________________
______________________________________________________________________
_____________________________________________________________________
______________________________________________________________________
Please package the media in the media box it came in and send it via
UPS to the following address:
Progress Software Corporation
234 Ballardvale St.
Wilmington, MA 01887
Attn: Bob Jensen
Quality Auditor.
You can charge it to the PSC UPS acct. #103604
Progress Software Technical Support Note # 15501