Kbase P2814: PROGRESS Support Practice For PROTERMCAP
| Autor |
Progress Software Corporation - Progress |
| Acesso |
Público |
| Publicação |
10/15/2008 |
|
Status: Verified
GOAL:
PROGRESS Support Practice For PROTERMCAP
GOAL:
PROTERMCAP information
GOAL:
Terminal emulator support
GOAL:
Terminal definitions
FIX:
A description of our support practice regarding PROTERMCAP issues and the
Submission Process for a new PROTERMCAP entry. This Solution Entry is subject to change.
Section 1 PROGRESS Support Practice for PROTERMCAP
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This section contains information about the level of support Progress provides for PROTERMCAP entries supplied by Progress Software.
About Progress Support for PROTERMCAP
As part of every product, Progress ships PROTERMCAP entries for use with PROGRESS Version 6, Version 7, and Version 8--see Notes 1 and 2. The standard maintenance services offered by Progress Software, including access to PROGRESS Technical Support, apply only to the PROTERMCAP entries listed as being supported by Progress Software. All other PROTERMCAP entries provided by Progress Software to the customer (hereinafter "Unsupported Entry" or "Unsupported Entries") will NOT be covered under Progress' maintenance policy and, except for the limited level of support described below, Progress Software will not be required to support with respect to such Unsupported Entries.
For Supported Entries
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A customer may call for assistance on any Supported Entry and, as a Supported Entry, Technical Support is empowered to submit a bug to Engineering, if necessary.
For Unsupported Entries
-----------------------
PROGRESS Technical Support for unsupported PROTERMCAP
Entries will provide support that is limited to:
Guiding the customer to Progress documentation either in hard copy or electronic form and encouraging the customer to write and support their own PROTERMCAP Entry (See Note 3)
or
Introducing the customer to Progress Worldwide Consulting who can assist the customer in developing a customized Entry, or modifying an existing one to fit the customer's requirements.
Note 1:
Unless otherwise specified, Progress does NOT support terminal emulators.
Note 2:
Supported Version 7 PROTERMCAP Entries are fully compatible with Version 8.
Note 3:
For customers covered by a maintenance agreement, PROTERMCAP documentation and Entries are available.