Kbase P26933: How to reopen a call?
| Autor |
Progress Software Corporation - Progress |
| Acesso |
Público |
| Publicação |
12/06/2003 |
|
Status: Unverified
GOAL:
Can customers change the status of a quantum call through the web interface?
FIX:
You can not change the status of a call through the web interface. You can make an entry to the action log requesting that the call be reopened. The tech support person who worked the call will get an e-mail with your information.
If you need faster service, call 781-280-4999 and reference the work request number when speaking to a tech support engineer.