Kbase P17676: Setup.exe does not launch installshield
| Autor |
Progress Software Corporation - Progress |
| Acesso |
Público |
| Publicação |
10/16/2008 |
|
Status: Verified
FACT(s) (Environment):
Windows NT 32 Intel/Windows 2000
SYMPTOM(s):
Setup.exe does not launch installshield
No errors present
Files from CD have been moved to the hard drive
Using Norton Antivirus
CAUSE:
Norton Antivirus is preventing setup.exe process to start
FIX:
Deactivate Norton Antivirus on the client machine by following the steps:
1. Shut off Norton Antivirus.
2. Open Services from the control panel and set the Antivirus software to be manual.
3. Reboot the machine.
4. Re-start installation procedure