Kbase P14068: 'File in use' error occurs when installing a Service Pack
| Autor |
Progress Software Corporation - Progress |
| Acesso |
Público |
| Publicação |
6/30/2008 |
|
Status: Verified
SYMPTOM(s):
'File in use' error occurs when installing a Service Pack.
The files in use include: image.dll, msg.dll, util.dll and _isdel.exe, img.exe, msgexe, util.exe.
Installation message: Shutdown these running processes before reinstalling
FACT(s) (Environment):
Progress 9.x
OpenEdge 10.x
Windows
CAUSE:
The service pack installation was attempted from a directory that was created under the current Progress product installation directory, i.e. a Subdirectory of the DLC.
For example:
The Progress install directory (%DLC%) is d:\progress
Service pack was unzipped to d:\progress\Updates
FIX:
To resolve this problem, follow these steps:
1. Move the newly created subdirectory to a new location (somewhere other than under the current Progress product installation directory). Then check that there are no read-only flags on all directories of the unzipped Service Pack.
example: d:\Updates
2. Ensure that all Progress Services and executables are shut down.
3. *** Set the Adminservice to MANUAL startup ***
4. Reboot the machine. (optional)
5. Run the Progress service pack installation routine from the new location with a Local Admin privileged account.
setup.exe